COVID-19

We are open and dispatching orders with strict measures in place to ensure continuity of regular service. Our customer service team are working from home to answer all your queries by email, chat and telephone.

SHOULD I BE WORRIED ABOUT CATCHING THE VIRUS FROM A PARCEL?

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. (Source PHE and Royal Mail https://www.royalmail.com/coronavirus).

WILL MY DELIVERY BE AFFECTED?

Royal Mail and other courier services are still operating as normal, and have a lot of emergency measures in place to ensure that their services will continue throughout the crisis. There are changes to any signed for delivery - parcels will be placed on your door before they ring the bell and the delivery person will stand back ready for you to answer. If you are not at home you will be left a card with instructions on how to arrange re-delivery. See Latest Royal Mail Servive Updates